#Mapei eco prim grip cracked

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.Ensure your floors are in its original packaging and transported securely. Organise the transportation of goods to the advised Flooring Online Australia warehouse.Please contact our Customer Service Team at we'll advise which Flooring Online Australia distribution warehouse the stock needs to be returned to.This can be found on your e-receipt or Tax invoice. Check that you meet the above return conditions.Where a product is damaged through misuse, accident or abnormal use, the Australian Consumer Law or any manufacturer’s warranty may not apply, and Flooring Online Australia may choose not to provide a refund, exchange or repair (if applicable).įlooring Online Australia will require proof of purchase before providing a remedy under the Australian Consumer Law.Ĭonsumer guarantees cannot be excluded or limited and are in addition to any manufacturer’s warranties.

#Mapei eco prim grip cracked

the product's packaging is cracked but does not affect the safety or use of the product), we will provide you with our choice of a refund or exchange.

If we consider that the product has a minor failure under the Australian Consumer Law (eg.

the product is unsafe, does not fit the description or is not fit for purpose), you can return it and receive your choice of a refund or an exchange, and compensation for any other reasonable foreseeable loss or damage.

If we consider that the product has a major failure under the Australian Consumer Law (eg.

In the unlikely event that you receive products from us that do not comply with the consumer guarantees, we will provide you with a refund or exchange based on the below: The consumer guarantees are not affected by our change of mind policy above. Our products come with the consumer guarantees found in the Australian Consumer Law which cannot be excluded, including guarantees that the products will be of acceptable quality.

When returning your order we recommend purchasing shipping insurance as we cannot guarantee that we will receive your returned item. Additional shipping fees will be applied to the new stock. In the case that Flooring Online Australia arranges the transportation to collect your goods, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. It is the responsibility of the consumer making the to return to cover the costs of transportation of stock back to Flooring Online Australia's dispatch warehouse. If you need to exchange it for the same item, send us an email documenting photo’s to we will arrange collection of goods. We only replace items if they are defective or damaged due to manufacturing error. If you’ve done all of this and you still have not received your refund yet, please contact us Exchanges There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Transaction fees charged by third parties at the point of sale, such as those charged by Paypal and Afterpay, are non-refundable. To complete your return, we require a valid receipt or proof of purchase (including receipt or e-receipt). Only regular priced items may be refunded, unfortunately Sale and Clearance items cannot be refunded or exchanged. We also do not accept products that are hazardous materials, or flammable liquids or gases. Floor Adhesives, Leveller, Underlay & Moisture Barriers cannot be returned.

Several types of goods are exempt from being returned. It must also be in its original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. After 14 days have passed, we unfortunately can’t offer you a refund or exchange. If you change your mind about your purchase, you are welcome to return your product to us within 14 days of your purchase date. We hope that you will be delighted with your Flooring Online Australia flooring purchase.